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    Shipping policy

    Shipping Policy

    Last updated: 30.10.2025
    Seller: Synthagen Laboratories (trade name)
    Company: SYNTHAGEN PHARMACEUTICAL s.r.o., IČO (Reg. No.): 14031639
    Warehouse/Correspondence Address: Varšavská 253/9a, Hulváky, 70900 Ostrava, Czechia
    Contact: kontakt@synthagenlabs.com

    1. Scope

    This Shipping Policy defines the rules for the fulfillment, delivery, and receipt of orders placed in the Synthagen store. It is integrally linked with the Terms of Service and the Returns Policy.

    2. Order Processing Time

    • Typically 1–2 business days after payment confirmation.
    • Orders from weekends/holidays are processed starting the next business day.
    • For pre-orders/backorders, we will inform you by e-mail (deadline or refund).

    Note: Times refer to order completion and do not include carrier transport.

    3. Delivery Methods and Costs

    We deliver packages via courier and postal operators. The exact cost is visible in the cart.

    • Standard Courier (EU): from 19–39 PLN / 5–9 EUR
    • Express Courier (EU): from 39–69 PLN / 9–15 EUR
    • International (non-EU): according to the calculator

    Free Delivery: If active, the threshold and countries eligible for the promotion are indicated in the cart.

    4. Delivery Area

    • EU/EEA and selected non-EU countries.
    • Deliveries to P.O. Boxes may be unavailable.

    5. Shipment Tracking

    After shipment, you will receive an e-mail with the tracking number and a link to track it.

    6. Address Change

    Possible before shipment. Contact: kontakt@synthagenlabs.com.

    7. Delivery and Undelivered Packages

    1–2 delivery attempts; in case of return to the sender, you can choose reshipment (after paying the costs) or a refund minus the shipping/return costs in accordance with the Returns Policy.

    8. Delivery Time (Transport)

    EU usually 2–7 business days. Indicative, non-guaranteed times.

    9. Customs and Taxes (non-EU)

    Customs duties/taxes/customs handling – fees are borne by the recipient according to local regulations.

    10. Damages, Shortages, and Losses

    Please report to kontakt@synthagenlabs.com within 48h (photos, damage report, order number).

    11. Split Deliveries

    We may process partial shipments (at no additional cost, unless otherwise agreed).

    12. Unavailability / Pre-order

    In case of stock shortage – contact with a proposal for exchange, partial fulfillment, or refund.

    13. Returns and Refusal of Acceptance

    Returns according to the Returns Policy. We do not accept returns of opened supplements or used products.

    14. Shipping Restrictions

    We reserve the right to cancel orders to regions with legal/logistical restrictions (full refund).

    15. Disclaimers

    Estimated times, no liability for carrier/customs delays. Risk and ownership pass to you upon handing the package to the carrier.

    16. Contact

    kontakt@synthagenlabs.com